Frequently asked questions
We are often asked for specific clarification on elements of our delivery and we’ve listed some answers of the most common questions we have been asked.
If you have any questions which haven’t been answered below please get in contact and let us know.
We can train in Danish, English, Italian, Portuguese, Spanish, Turkish and German but the specific turbine types we can train directly in each language is dependent on the specific trainer. Please clarify your language requirements when requesting turbine specific training and we will confirm if our trainers can speak the language of your staff.
Where we cannot directly deliver training in the language you require, we have extensive experience in successfully delivering classes with a range of different language translation services (including ‘live’ real-time translation)
*Note – The costs for external translation support, where deemed necessary, are not included in our standard training cost.
We need to be absolutely sure that your staff have the correct underlying competency to support attendance on our Troubleshooting class.
In our experience, technician time in the field is not always a good indicator of the underlying theoretical understanding required meet the learning outcomes of our Troubleshoot class.
We can assist with formal assessments to determine if your staff can go straight to our Troubleshooting class but typically, this is not possible and attendance at our Advanced Theory ‘Turbine’ class is required
Yes, we are continually developing and refining our Competency Assessment approach and we can support you with the assessment of staff at every stage of their development journey (from pre-employment to advanced technician with many years of field experience).
We adopt a combination of online theory based testing, video based verbal interviews and in-turbine practical assessments to ensure we establish a qualitative understanding of existing competency levels.
Our stated minimum lead-time for training delivery is 6 week´s from receipt of a formal Purchase order, however we understand pressures and uncertainties associated with operational environments and associated emergent needs so we will always aim to meet the timescales you require without compromising the quality of our delivery.
Yes, we have carefully developed training programs aimed at staff involved with general Operational Management and wider technical asset management as well programs so support staff involved with central Control Centre environments.
If you have specific development needs please make contact to discuss what we can do for you
We have developed a formal training evaluation approach that is modelled on the ‘Kirkpatrick’ model of evaluation and we believe in following-up the impact of our delivery several months after program completion.
We fundamentally believe that our programs will help support the performance optimization of your assets, but of equal importance is the benefits that collaborating with us can provide for you in terms of staff engagement and retention and ensuring that your staff can deliver their duties safely and sustainably
We can also work with you to develop specific ‘Return on Investment’ analysis if required
