Ørsted Strengthened Technical Performance Results
Tailored, data-driven training creates significantly greater impact, and learning becomes much more valuable when it is based on real challenges.
How Ørsted strengthened technical Performance with targeted Training
At Ørsted, everyday life is characterized by complex technical systems, where even small errors can have major consequences for operations and performance. At the HR02 site in Esbjerg, technicians work daily with the Siemens 2.3 MW platform, which is a technology that places high demands on both understanding and decision-making ability. But as complexity increased, a need arose for something more than classic training.
To meet this need, Ørsted initiated a collaboration with Danish Wind Power Academy (dwpa) on a tailored training course: Advanced Platform Theory (APT).
We needed to move our technicians from understanding the systems to actually being able to read them and act proactively.
The Challenge
Although the technicians had a solid basic understanding, a crucial dimension was missing: the ability to connect theory with concrete reality on their own site.
“There is a difference between knowing the theory and being able to connect it to what actually happens on our own turbines,” says Lærke Rau.
The challenge was therefore twofold. One thing was to strengthen the deep system understanding, and another thing was to make the learning directly applicable in daily operations. At the same time, there was also a clear business need to reduce troubleshooting time, increase operational reliability and work more preventively rather than reactively.
Solution (Process)
Choosing a Solution
The choice fell on dwpa’s APT course because it is based on reality and not just theory. The training was built around real data from HR02, historical errors and downtime patterns, as well as the specific Siemens 2.3 platform. “We experienced that using our own data made the training more relevant,” says the technicians.
Implementation
The course was conducted as an intensive 5-day course, where participants worked hands-on with mechanics, hydraulics, electrical systems and control, as well as analyzing specific operating cases and relationships between errors, symptoms and system behavior. The teaching combined theory, diagrams and real-life scenarios, which created a strong link between learning and practice. “The trainer was able to explain complex system relationships in a way the technicians could use directly in practice,” says Lærke Rau.
“The crucial thing in the APT course is that the technicians don’t just learn the systems; they learn to think in contexts. This is where the real difference is made in the daily work and in their ability to diagnose errors and work proactively with operations. The collaboration with Ørsted has also been characterized by a high professional level and a constructive feedback culture, which has made it possible for us at dwpa to continuously target and strengthen the training so that it creates maximum value in their operations,” says Lars Nygaard Thomsen, Trainer at Danish Wind Power Academy.
The Collaboration
The collaboration between Ørsted and dwpa was characterized by openness, dialogue and a shared focus on quality. “It did not feel like a standard delivery, but a collaboration where dwpa was both flexible and proactive, providing additional material and actively accepting feedback as part of the process,” says Lærke Rau.
The trainer was able to explain complex system relationships in a way the technicians could use directly in practice.
Result (Effect)
Concrete evidence
The audit points to several positive trends, including better diagnostic capabilities and a more structured approach to troubleshooting. “We see a tendency that the technicians are identifying patterns and potential issues earlier in the process,” says Lærke Rau.
Qualitative gains
In addition to the measurable results, Ørsted also experienced high participant engagement, increased self-confidence in the work, a better interdisciplinary understanding and a stronger common technical language. “Technicians report increased confidence in their work, and a better understanding of how the systems interact,” says Lærke Rau. The technicians especially highlighted the trainer’s technical insight and the practical setup.
dwpa's ATP program is not just a course, it is an investment in our performance and is considered both relevant, effective and value-creating. For Ørsted, this means stronger and more independent technical staff, increased focus on preventive maintenance, and better conditions for stable operation and high performance. We are stronger both now and in relation to future requirements.
Conclusion and Perspective
The case shows that tailored, data-driven training creates significantly greater impact, and that learning becomes much more valuable when it is based on real challenges; and that close cooperation between customer and supplier is crucial. “dwpa’s ATP program is not just a course, it is an investment in our performance and is considered both relevant, effective and value-creating. For Ørsted, this means stronger and more independent technical staff, increased focus on preventive maintenance, and better conditions for stable operation and high performance. We are stronger both now and in relation to future requirements,” concludes Lærke Rau.
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